Help, reduced to what a batch needs
Fifteen sidebar categories collapse to five articles, ten terms and six recurring questions.
Fifteen official help categories, five articles that carry a batch
CSSBuy's help centre sidebar runs ten Help Center categories and five more under Questions (read 2026-10-10). Help articles are served without a login - unlike the product search - which makes them the one official surface a batch owner can verify from outside. Five articles carry nearly everything this site leans on: 12 for the fee formula, 13 and 15 for order creation and the cart, 46 for freight combining, 115 for fee timing, 134 for volume weight.
Read them in that order and you have reconstructed the batch guide from primary sources, which is precisely the audit this site invites.
A glossary in their words, translated to batch terms
The user centre menu is the vocabulary list: Personal Center, Order with Warehouse and My Parcels beneath it, My Favorite, Browsing History, Wallet, Coupon, Points, Settings, My Reviews (menu read 2026-10-10). The table translates the terms a batch actually touches.
| Their term | Where it appears | What it means for a batch |
|---|---|---|
| Buy For Me | service menu | they purchase from your pasted link |
| Ship For Me | service menu | you bought it yourself; they forward it |
| Expert Buy | service menu | the manual form for album and chat sellers |
| Express function | help 13 | builds an order automatically from a link |
| My Shopping Cart | help 13 and 15 | where submitted links wait; submit one seller's set together |
| Domestic freight | help 46 | store-to-warehouse courier leg; combines per seller and round |
| In Warehouse | order status | arrival confirmed; the 90-day storage clock starts |
| Submit For Delivery | guide step bar | your trigger that turns approved items into a parcel |
| Service charge | help 12 | percentage on product price plus China freight, billed at the ship step |
| Product Memo | help 15 | the field where colour and size survive submission |
Questions that come back on every batch
The frequently asked six, each answered from a dated official page.
Can thirty links go in at once?
Orders are created one link at a time - pasted on the Shopping page or built by the Express function - but they stack in My Shopping Cart, and that is where batching happens: select one seller's set and submit it together so help 46's freight combining applies (their help 13, 15 and 46, read 2026-10-11).
Do Yupoo or WeChat links paste straight in?
No. Album and chat sellers go through the Expert Buy form: an image link for the product picture plus hand-typed price, domestic freight, quantity and remarks. The operator's own note adds that WeChat, Yupoo and Weidian sellers carry no buyer protection.
When does the service charge come out?
At the ship step, not at submission: help 115 says the fee is charged when arrived items are submitted to ship. The formula itself sits in help 12, applied to product price plus China freight (both read 2026-10-10).
How long can items wait in the warehouse?
90 days free from the In Warehouse status for orders, 30 days for parcels, down from 180 days effective 2024-06-01 per the operator's storage policy (read 2026-10-10).
What about a listing that needs a question answered first?
Contact Seller relays it to the shop: describe the product, attach up to three reference images, and expect the answer within one to two business days (their page, read 2026-10-11). Fire questions early so slow answers stop blocking fast links.
Does CSSBuy buy from a store that is not on its list?
Help 119 says yes for sites like jd.com, mi.com and vip.com and beyond: place the order the 1688 way, and put the real price, freight, colour and size in the note box. Off-list links cost you typing, not rejection.
Anything these six do not cover goes to the operator through its own channels: order enquiries through My Order, parcel enquiries through My Parcel, live chat staffed 9am to 6pm, or [email protected] (their Contact page, read 2026-10-10).
Next on this site
Batch guide - the five articles above, turned into a method
Updates - which answers changed and when